Elite Cue

Shipping Policy

Every cue is carefully inspected and securely packaged to ensure it arrives in excellent condition.

Effective Date: July 27, 2026

01

Order Confirmed

We confirm your payment and begin processing your order right away.

02

Crafted & Inspected

On-hand cues ship within 1-3 business days. Custom builds take 3-4 weeks of handcrafting.

03

Shipped Worldwide

Your tracking number is emailed to you and your cue is delivered to your door.

Processing Time

On-Hand Products: Orders for in-stock items are typically processed within 1-3 business days after payment has been confirmed.

Custom-Made Cues: Custom cues are handcrafted to your specifications. Production typically takes 3-4 weeks, depending on the complexity of the design and current production schedule.

If there are any delays, we will notify you as soon as possible.

Shipping Methods

We ship across the United States and internationally using trusted courier services.

The shipping carrier may vary depending on your location and the shipping option selected during checkout.

Shipping Rates

Shipping charges are calculated during checkout based on:

  • Destination
  • Package size and weight
  • Selected shipping service

Any applicable shipping fees will be displayed before your order is completed.

Delivery Estimates

Estimated delivery times after dispatch:

  • Asia: 5-10 business days
  • United States & Canada: 5-12 business days
  • Europe: 7-15 business days
  • Australia & New Zealand: 5-12 business days

Delivery times are estimates only and may vary due to customs clearance, weather conditions, holidays, or courier delays.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, allowing you to monitor your shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Please check your local customs regulations before placing an order.

Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

Elite Cue is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

Lost or Delayed Shipments

If your package appears to be delayed or lost in transit, please contact us. We will work with the shipping carrier to investigate the shipment and provide updates.

Damaged Shipments

If your package arrives damaged, please notify us within 48 hours of delivery.

To help us process your claim, please provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping box
  • Photos of the packaging materials

We will review your claim and, where appropriate, repair, replace, or refund the affected item.

Refused or Unclaimed Shipments

If an order is refused by the recipient or returned to us because it was unclaimed or an incorrect shipping address was provided, the customer is responsible for any return shipping fees and any additional shipping costs required to resend the order.

Questions About Shipping?

If you have any questions about shipping, your order status, or delivery, our team is happy to help.

Contact Us